moderate“there was no detail to inform staff of its administration. Another medicine had been recorded as an "as required" medicine but it was prescribed to be taken daily.”
record keeping
1 finding
minor“the supervision policy stated the sessions should be carried out at "timely intervals" and a "timely basis". This was not specific or measurable.”
person centred care
1 finding
minor“contact details of the agency, were displayed on one person's front door within their sheltered housing complex. This did not promote their dignity or ensure confidentiality.”
end of life care
1 finding
minor“the registered manager said they had identified the level of detail within people's care plans could be improved upon.”