Reliacare is a domiciliary care agency rated Good overall following a focused inspection of the Safe and Well-led key questions in May 2023, with ratings for the remaining three key questions carried forward from the previous Good inspection in 2017. No failures or regulatory breaches were identified; the service demonstrated safe care, effective governance, and a strong person-centred culture.
Strengths
· People felt safe with staff and risks were identified and managed effectively with clear guidance in care records.
· Sufficient staffing levels with staff arriving on time and having adequate time to deliver care.
· Safe recruitment practices including DBS checks and references.
· Medicines management was well-documented, staff were trained and competence was assessed via spot checks.
· Robust infection prevention and control procedures with appropriate PPE use.
Quality-Statement breakdown (9)
safe: Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candourGood
well-led: Engaging and involving people using the service, the public and staff; continuous learning and improving careGood