minor“Some people did say they would like more consistent call times. People told us, "Timings are not great, but many a time they stay longer than they are allotted"”
staff training
1 finding
minor“Relatives and people told us, "I think their training is not bad, but there is always room for improvement" and "I would say they would benefit from a bit more."”
communication with families
1 finding
minor“Relatives said, "Occasionally someone from the 'firm' comes to see us" and "I strongly feel that communication could be improved"”
person centred care
1 finding
minor“One person said, although it was not a particular problem, they would prefer more female care staff to support them.”