Juventa 4 Care Ltd, a Sheffield domiciliary care agency supporting 118 people, was rated Good across all three inspected key questions (safe, effective, well-led) following a focused inspection on 17 January 2023. Minor issues around visit timing consistency and collation of feedback into improvement reports were noted, with a recommendation made to formalise feedback reporting.
Concerns (4)
minorMissed or late visits: “Some people did say they would like more consistent call times. People told us, "Timings are not great, but many a time they stay longer than they are allotted"”
minorStaff training
: “Relatives and people told us, "I think their training is not bad, but there is always room for improvement" and "I would say they would benefit from a bit more."”
minorCommunication with families: “Relatives said, "Occasionally someone from the 'firm' comes to see us" and "I strongly feel that communication could be improved"”
minorPerson-centred care: “One person said, although it was not a particular problem, they would prefer more female care staff to support them.”
Strengths
· People were protected from the risk of abuse and staff were trained in safeguarding responsibilities
· Medicines were managed safely with clear MAR records and competency checks for staff
· Robust recruitment processes including DBS checks were in place
· Environmental and health risk assessments were detailed and regularly reviewed
· Electronic visit monitoring system enabled managers to oversee timely care delivery
Quality-Statement breakdown (15)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood