Sensitive Care Solutions Ltd received a Good rating across all five key questions following a focused inspection of Safe and Well-led domains, with the remaining three domains carrying forward Good ratings from the previous 2019 inspection. The service demonstrated robust safeguarding, consistent staffing, person-centred care, and effective governance with no areas of concern identified.
Strengths
· People and relatives were highly complimentary, with no missed calls reported and consistent staffing teams
· Safeguarding referrals made timely and in line with local protocols; staff trained and aware of whistleblowing
· Staff rotas planned considering protected characteristics including language and gender preferences
· Medicines administered safely with regular competency assessments of staff
· Provider accredited as a Disability Confident Employer, promoting inclusivity and diversity
Quality-Statement breakdown (10)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service; Continuous learning and improving careGood