critical“The processes in place around this practice were not robust and did not allow staff to effectively check the medicines they were administering.”
moderate“Whilst we saw the medicines audits had been completed, the issue we have reported in our safe section had not been highlighted by the provider audits.”
governance
1 finding
moderate“improvements had been made, further improvement were required to ensure the service management and leadership was inconsistent.”
record keeping
1 finding
minor“one record gave conflicting information on moving and handling techniques.”
staff training
1 finding
minor“the administrator was still completing training to support them in their role.”