minor“one person's care plan, we saw some of their risk assessments had not been updated to reflect changes in the person's needs and in the support they required.”
care planning
1 finding
minor“For another person, the most recent review was dated 24 August 2016...records did not show care had been reviewed since this date.”
consent capacity
1 finding
minor“one care plan we reviewed contained conflicting information about the person's mental capacity...in one section assessed as having mental capacity and in another noted as lacking mental capacity.”
governance
1 finding
minor“the provider did not have a policy detailing how they complied with the Accessible Information Standard (AIS)...a legal requirement for providers.”