moderate“Some of the staff are very caring...The newer staff don't seem to have enough English to communicate with mum, and they even talk over her to each other in their own language.”
person centred care
1 finding
moderate“I am not listened to, it seems that it's my voice that gets lost. I say it's my home and I should be able to say what I like being done.”
cultural competency
1 finding
moderate“My main concern is that the carers' English is very poor, so it makes it difficult to communicate.”
consent capacity
1 finding
minor“They have switched to everything being on their phone and that has my personal data on it. No one has ever asked me if that is OK or told me what safeguards are in place.”