moderate“not all staff identified as requiring de-escalation training had received this. The provider was aware of this and during the course of the inspection more staff completed this training.”
consent capacity
1 finding
minor“We identified some instances where a decision had been made in a person's best interest, but the rationale had not been clearly documented.”
communication with families
1 finding
minor“Some relatives commented that recent changes to the local management and staffing structures had impacted on communication. One person told us, "Day to day things are not always passed on"”
staffing levels
1 finding
minor“There are not always enough staff to take [name] on a planned day trip because of a lack of drivers. So, some things get curtailed because of this.”