Berean Healthcare & Training was rated Good across all five key questions at this first ratings inspection of the small domiciliary care agency, which was supporting one person with personal care. The registered manager, a registered nurse, delivered safe, person-centred and culturally sensitive care with effective risk management, training, partnership working and quality monitoring.
Strengths
· Risks were assessed with management plans in place to reduce harm, reviewed and updated regularly
· Safe recruitment with references, DBS checks, employment history and right to work verified
· Staff trained in safeguarding and able to recognise abuse and whistle-blow appropriately
· Medicines administered safely with completed MARs and regular audits by the registered manager
· Infection control procedures followed with PPE use and observation by the registered manager
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; Supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; equality and diversity; involving people in decisionsGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Planning and promoting person-centred, high-quality care; duty of candour; clear roles and regulatory understandingGood
well-led: Engaging and involving people, public and staff; continuous learning and improving careGood