Agency profile · CQC 1-2980415639

Home Instead Central Hampshire

Provider

Eminent Care Limited

Hampshire · South East · Active since 11/1

Overall rating

Good

safeRequires improvement

effectiveGood

caringOutstanding

responsiveGood

well-ledGood

Last inspection

8 years ago

12/Oct/2017 - 00:00

Inspected 8 years ago

Inspection reports (1)

criticalMedication management: “staff were signing for medicines that had actually been administered by another member of staff. After we brought this to the registered manager's attention they took steps to ensure this ceased with immediate effect.”
moderateMedication management: “There had been five medicine incidents when a person had not received all of their medicines...only the second incident had been reported to the person's GP.”
moderateIncident learning: “staff had failed to consistently follow guidance and check with the prescriber if there was a potential impact for people.”
minorRecord keeping: “these audits and resulting actions were not documented, which would have demonstrated which files had been audited and what actions had been taken.”

Strengths

· Staff described as extremely caring, kind and compassionate; 94% of people felt staff went the 'extra mile' to make a positive difference.
· Thorough 12-week induction programme with face-to-face training, mentoring and observed practice assessments.
· Personalised and creative communication methods used, including bespoke visual prompts for people living with dementia.
· Positive risk-taking culture enabling people to remain at home in accordance with their wishes.
· Strong community links including Dementia Friends Sessions, dementia-friendly cinema and Singing for Fun groups.

Quality-Statement breakdown (18)