The Care Bureau Ltd – Domiciliary Care Rugby was rated Good across all five key questions at its inspection on 28 September 2017. The service demonstrated safe staffing, effective care planning, person-centred practice and a robust quality assurance system with no regulatory breaches identified.
Strengths
· People felt safe with regular, consistent care staff who knew them well and arrived on time
· Robust medicines administration system using MARs, body maps and running totals to ensure safe medication management
· Electronic call scheduling and GPS log-in system ensured real-time monitoring of call attendance
· Person-centred 'This is me' care plan format captured preferences, religion, likes/dislikes and outcome expectations
· Strong recruitment process with DBS checks and reference checks completed before staff worked independently
The Care Bureau Ltd - Domiciliary Care - Rugby was rated Good overall following a March 2019 inspection, with both Safe and Well-Led domains rated Good. Minor gaps were identified in care record detail for professional advice on food/drink consistency and occasional late calls, but governance, medicines management, safeguarding, and staff training were all found to be effective.
Concerns (2)
minorCare planning: “Where the provider had received advice regarding the consistency of food and drinks from professionals, this was not available on the person's records for staff to review.”
minorMissed or late visits: “Some people commented on inconsistent or late calls. In response, the registered manager had reviewed the timing of their scheduled calls.”
Strengths
· People told us they felt safe with staff who visited them in their home and staff knew them well.
· Medicines were managed safely with individual care plans and competency-checked staff.
· A call monitoring system alerted the registered manager when staff were running late, reducing risk of missed calls.
· Robust recruitment checks including DBS and reference checks were completed for all staff.
· Staff received comprehensive induction, regular supervision, spot checks, and ongoing training and development.