ReadyCQC, a weekly field guide to CQC home-care regulation

criticalMissed or late visits: “During November 2018 the registered manager notified us of three incidents where peoples scheduled call had been missed.”

moderateMissed or late visits: “"I feel safe when I know what time someone's coming so no I don't feel safe when I am waiting and worrying"”

moderateGovernance: “a report dated 17 October 2018 noted 'complete out of date supervisions and appraisals'. But there was no entry on the following report to evidence this action had been completed.”

moderateRecord keeping: “none of the care records we reviewed contained details of people's individual medicines. Therefore there was no method to enable the auditor to check the transcribed information on the MAR was accurate.”

moderateMedication management: “A member of staff had written on the MAR to instruct staff the two medicines should not be administered at the same time... the medicines had been given at the same time on at least six occasions.”

moderateComplaints handling: “"I don't bother complaining because nothing changes", "I have rung up before and they say they will sort things but nothing changes"”

moderatePerson-centred care: “survey evidenced key areas of concern being a lack of consistency with care workers, failing to tell people when staff were going to be late and the management of complaints.”

moderateConsent / capacity: “a person whose medicines were kept securely so the person could not access them. We checked their care records but there was no evidence an assessment of capacity had been completed.”

minorSupervision / appraisal: “a report dated 17 October 2018 noted 'complete out of date supervisions and appraisals'.”

Comfort Call West Yorkshire

Inspection reports (3)