Malindi Care Services, a supported living provider, was rated Good across all five key questions, with all areas improving from 'not rated' at the previous inspection due to lack of evidence. Improvements in staff training delivery and the introduction of key worker meetings were noted, alongside positive feedback from staff and relatives.
Strengths
· Risk assessments were specific to people's individual needs and covered personal care, cooking and health conditions
· Pre-employment checks including DBS and references were completed before staff started
· Staff completed mandatory training and refresher courses delivered by qualified persons, addressing a previous concern
· Regular supervisions and an effective induction supported staff in their roles
· Key worker meetings were introduced (following a previous recommendation) to focus on goals and independence
Quality-Statement breakdown (22)
safe: Assessing risk, safety monitoring and managementNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Learning lessons when things go wrongNot rated
safe: Using medicines safelyNot rated
safe: Staffing and recruitmentNot rated
safe: Preventing and controlling infectionNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
well-led: Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibilityNot rated
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated