minor“sufficient information regarding topical medicines, such as creams, was not always recorded on the MAR. For example, the area where the topical medicine was to be applied was not always recorded.”
complaints handling
1 finding
minor“the provider's complaints policy did not provide people with timescales with regards to response times.”
governance
1 finding
minor“The registered manager carried out a number of quality assurance checks to monitor and improve the standards of the service. Action had been taken when concerns were found, but this was not always clearly recorded.”