moderate“audits did not monitor early calls, and examples were identified where staff were up to an hour early. Care plans required further detail and power of attorney had not been verified for some people.”
minor“The provider also operated as the registered manager and had no system in place for external auditing to obtain an independent assessment of the quality of care provided.”
end of life care
1 finding
moderate“People's end of life EOL wishes were not recorded within an EOL care plan...staff had yet to complete end of life training. We could not be assured staff followed recognised best practise.”
record keeping
1 finding
minor
“Care plans required further detail and power of attorney had not been verified for some people.”