moderate“the provider had no specific mental capacity assessments in place.”
record keeping
1 finding
minor“staff were not recording the administration of prescribed creams for 1 person on a medication administration record (MAR).”
staff competency
1 finding
moderate“some people told us not all staff were confident in managing their catheter needs.”
cultural competency
1 finding
minor
“some people told us staff were not always respectful as they spoke in their mother tongue with each other whilst delivering care.”
complaints handling
1 finding
minor“some people told us when complaints are made on the phone, they are not always dealt with.”
end of life care
1 finding
minor“Care plans did not contain people's end of life wishes.”
governance
1 finding
moderate“although care plans were checked regularly, the audits were not recorded, and, although action was taken if follow up work was required, this was also not recorded.”