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Jes Care Services Limited received an overall rating of Requires Improvement following its January 2018 inspection, with two regulatory breaches identified: failure to assess and manage risks to people (Regulation 12) and poor governance including absent or outdated care plans and no audit systems (Regulation 17). The service demonstrated clear strengths in its caring approach, staffing levels, medication management, and responsive end of life care, with staff and relatives speaking positively about the compassionate culture.
Jes Care Services Limited achieved a Good rating across all five key questions at its March 2019 inspection, having improved from Requires Improvement at the previous inspection in March 2018. The service demonstrated robust safeguarding, personalised care planning, effective governance, and strong leadership.