ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood

safe: Assessing risk, safety monitoring and managementGood

safe: Staffing and recruitmentGood

safe: Using medicines safelyGood

safe: Preventing and controlling infectionGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Staff support: induction, training, skills and experienceGood

effective: Supporting people to eat and drink enough; Staff working with other agencies; Supporting people to live healthier livesGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

caring: Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their viewsGood

caring: Respecting and promoting people's privacy, dignity and independenceGood

responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood

responsive: Meeting people's communication needsGood

responsive: Improving care quality in response to complaints or concernsGood

responsive: End of life care and supportNot rated

well-led: Planning and promoting person-centred, high-quality care and support; Managers and staff being clear about their rolesGood

well-led: Duty of candour; Continuous learning and improving careGood

well-led: Engaging and involving people using the service, the public and staffGood

well-led: Working in partnership with othersGood

Sarah's Home Care Ltd