moderate“risk assessments did not cover all potential risks such as managing distressed behaviour or falls.”
governance
1 finding
moderate“the safety issues we identified such as the lack of a detailed risk assessment for falls and behaviours that challenged had not been identified through the auditing system.”
record keeping
1 finding
moderate“One notification regarding a person who received hospital treatment had not been submitted to CQC. The registered manager apologised for this oversight.”
supervision appraisal
1 finding
minor“Some issues had been raised in the surveys though there was no action plan to address these.”
staff competency
1 finding
minor“references were not always from the management of previous employers to fully ascertain whether people were competent.”
complaints handling
1 finding
minor“the procedure implied that the Care Quality Commission investigate complaints. This is not the case as CQC cannot, by law, investigate individual complaints.”