critical“Records did not always demonstrate that robust checks in relation to staff conduct in previous care roles had been completed.”
care planning
1 finding
critical“Support plans and risk assessments were last reviewed in May 2019 and had not been updated in accordance with the provider's policy.”
record keeping
1 finding
moderate“Records had been updated with handwriting which had not been signed, dated or cross referenced.”
governance
1 finding
critical
“The provider had failed to consistently assess, monitor and improve the quality of the service and to effectively operate systems and processes to ensure compliance with the regulations.”
staff competency
1 finding
critical“Two of the newly appointed staff files supplied by the provider's recruitment team had required information missing and had not been checked effectively.”