Cornerstone Care Services Professionals Ltd improved from Requires Improvement to Good across all five key questions at this follow-up inspection on 17 November 2022, with no breaches of regulation identified. The service demonstrated safe recruitment, accurate care planning, competent medicines management, and a well-led culture of continuous improvement.
Strengths
· People's care plans and risk assessments were accurate, up to date, and developed in partnership with people and their families.
· Medicines were managed safely with completed MAR charts, staff competency assessments, and regular spot checks.
· Staff were consistently reliable and punctual, with a system in place to cover absences.
· Staff received good induction, mandatory training, supervision, and competency checks relevant to the people they supported.
· The registered manager promoted an open, inclusive culture and worked alongside staff in care delivery.
Quality-Statement breakdown (22)
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough and access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood