moderate“Audits were not completed regularly which meant there was limited information in place to see how the service was being managed.”
supervision appraisal
1 finding
moderate“Supervisions and appraisals were not consistently happening; this was because the registered manager had periods of maternity leave over the last two years.”
record keeping
1 finding
moderate“The registered manager did not always have effective quality assurance systems in place to monitor the service. The registered manager was aware of the need to improve record keeping.”
care planning
1 finding
minor“We noted 1 person's risk assessment needed updating to ensure there was clear information to guide staff.”