ReadyCQC, a weekly field guide to CQC home-care regulation

criticalMedication management: “Staff did not routinely comply with the service's medicine policy or with the local authority medication policy.”

criticalSafeguarding: “None of the medicine errors we discovered had been referred to the Local Authority Safeguarding team. The registered manager was unaware this was a Local Authority requirement.”

moderateMedication management: “Staff had not been competence assessed in their administration of medicines or recording practices.”

moderateRecord keeping: “Care files demonstrated a lack of detail provided about the identified risks people faced and how these should be mitigated.”

moderateGovernance: “There was an absence of regular, documented auditing of medicine administration and records, visit sheets and communication logs.”

minorConsent / capacity: “There was a lack of information to support this. The care plan also required more detail to explain how staff could support a person who lacked capacity.”

minorStaff competency: “Medication competence assessments and care observations should be routinely undertaken and recorded.”

minorEnd-of-life care: “Care files we reviewed did not contain specific information relating to end of life care or wishes.”

Heart to Heart Home Care Agency

Inspection reports (1)