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Wirral Mind, a domiciliary care service supporting people with learning disabilities and mental health needs, was rated Requires Improvement overall following an October 2016 inspection, with a regulatory breach under Regulation 18 due to the loss of staff recruitment records from an IT failure. Care delivery was largely positive, with Good ratings in effective, caring and responsive domains, but failures in MCA compliance, bank staff training oversight and data governance required remedial action.
Wirral Mind's domiciliary care service was rated Good across all five key questions at its January 2018 inspection, with a previous breach around staff recruitment successfully remediated. The service demonstrated strong person-centred care, safe medication management, robust governance and positive staff and family relationships.