Medacs Homecare - Bristol received an overall Good rating across all five key questions at its August 2023 inspection, maintaining the same rating as its previous inspection in 2018. The service demonstrated safe, personalised care delivery supported by robust electronic systems, well-trained staff, and effective leadership with no areas of concern identified.
Strengths
· People felt safe and staff treated them with dignity and respect; safeguarding training was in place and concerns were investigated with local authority teams.
· Personalised and specific risk assessments guided staff, including equipment needs and specialist training requirements.
· Electronic medicines administration recording with automated alerts for missed doses enabled prompt follow-up.
· Staff received a formal induction with shadowing opportunities and reported high satisfaction with training and support.
· Care plans were personalised, person-centred, and responsive to changing needs, with an electronic system alerting staff to incomplete care tasks.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood