Human Support Group Limited – Manchester received an overall Good rating across all five key questions at its November 2023 inspection, maintaining its previous Good rating from 2018. The service demonstrated effective governance, safe care delivery, and consistently positive feedback from people, families, and health professionals, with the new registered manager credited with significantly improving culture and service quality.
Strengths
· Overwhelmingly positive feedback from people and families about quality and consistency of care
· Registered manager made significant positive impact on culture, governance and staff morale
· Safe medicines management with competency checks and clear oversight processes
· Effective governance with regular scheduled audits and action plans for shortfalls
· Values-based recruitment and safe staffing levels without reliance on agency staff
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their viewsGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candourGood