Caring Care Limited received a Good rating across all five key questions at its first CQC inspection in July 2018, with 60 people receiving personal care. The service demonstrated consistent, person-centred care delivery, robust governance, and a well-supported workforce with no areas requiring improvement identified.
Strengths
· People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and escalation procedures
· Thorough recruitment process including DBS checks and pre-employment verification
· Consistent staffing with sufficient travel time between calls, resulting in reliable, on-time visits
· Staff competency in medication administration regularly checked with correctly completed MAR records
· Strong person-centred approach including matching staff to people by personality, language and cultural needs