Bliss Care and Training Ltd, a domiciliary care agency supporting 28 people in London, was rated Good across all five key questions at its October 2022 inspection. The service demonstrated consistent, personalised care delivery underpinned by robust governance, well-trained staff, and strong engagement with people and their families.
Strengths
· Personalised, detailed and up-to-date support plans with individual risk assessments reviewed regularly
· Consistent staffing with people supported by the same care staff, promoting familiarity and trust
· Staff trained across key areas including safeguarding, medicines management, moving and handling, and MCA
· Regular supervisions, appraisals and team meetings supporting staff development
· Electronic call monitoring being introduced to ensure staff punctuality and visit duration compliance
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood