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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Agency profile · CQC 1-3233432922

Easterside Community Hub

↗ View on cqc.org.uk⌖ See nearby

Provider

Hand 2 Hold Limited

Middlesbrough · North East · Active since 20/0

GoodHome-careRM: Sigsworth, Rachel

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

2 years ago

16/Jan/2024 - 00:00

Inspected 2 years ago

Overview Inspections (2)Findings (3)Owner-management Methodology

3 findings across 3 themes

Every concern logged by inspectors

staffing levels
1 finding
- moderate“"Their timing is really bad" and "The fill ins [not regular staff] often come too late and don't stay the full hour."”
care planning
1 finding
- minor“Risk assessments did not always reflect people's decisions, for example in relation to their dietary needs and preferences.”
governance
1 finding
- minor“Audits of risk assessments and care records had not identified that they did not always reflect people's decisions and preferences.”