moderate“we saw no attempt from care staff during our two days of inspection to engage people in meaningful activities as per their individual support plans”
care planning
1 finding
moderate“Whilst these were thorough with regards to detailing people's support needs they did not outline goals and outcomes for people as per the supported living model of care.”
staffing levels
1 finding
moderate“Staffing levels were not adequate to offer support to people who wished to access the community or pursue other activities if they were not able to do this independently.”
supervision appraisal
1 finding
moderate“Group and individual supervisions were in place, but supervisions did not cover reviews of staff's work performance.”
governance
1 finding
moderate“We saw the registered manager had undertaken audits of the service... However, these were not always used effectively to improve the quality of the service provision.”
leadership
1 finding
moderate“Service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.”
other
1 finding
minor“People and staff told us that the service ran out of basic food items on occasions, such as milk, butter and sugar.”