ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Using medicines safelyGood

safe: Staffing and recruitmentGood

safe: Preventing and controlling infectionGood

safe: Assessing risk, safety monitoring and managementGood

safe: Learning lessons when things go wrongGood

effective: Assessing people's needs and choices; delivering care in line with standardsGood

effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Good

effective: Staff support: induction, training, skills and experienceGood

effective: Supporting people to eat and drink enough to maintain a balanced dietGood

effective: Supporting people to live healthier lives, access healthcare services and supportGood

effective: Adapting service, design, decoration to meet people's needsGood

caring: Ensuring people are well treated and supportedGood

caring: Supporting people to express their views and be involved in making decisions about their careGood

caring: Respecting and promoting people's privacy, dignity and independenceGood

responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlRequires improvement

responsive: Improving care quality in response to complaints or concernsGood

well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsRequires improvement

well-led: Working in partnership with others; engaging and involving people using the service, the public and staffRequires improvement

well-led: Planning and promoting person-centred, high-quality care and support with openness; duty of candourRequires improvement

Woodlea Supported Accommodation

Inspection reports (3)