minor“provider was having some technical problems with their newly implemented electronic care recording system, this impacted on some instances of medication administration recording...these needed to be more robust.”
consent capacity
1 finding
minor“we highlighted concern where a best interest decision may have been required for one person. The registered manager took immediate action to resolve this.”
care planning
1 finding
minor“People's needs and choices were not always assessed before they started using the service. However, the registered manager had taken action to address this when they came into post.”