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Date of assessment: 20 to 26 November 2025. This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 10 people were using the service. The service is registered to provide support to people with a learning disability. At the time of our assessment, no one with a learning disability was using the service. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The last rating for this service was requires improvement (published 10 April 2025). At the last assessment, we identified breaches of legal regulations relating to safe care and treatment, staffing and good governance. We took action telling the provider they must make improvements. At this assessment, we found improvements had been made and the provider was no longer breaching legal regulations. The new rating for the service is good. Risks to people’s safety were assessed and planned for. The provider responded when things went wrong. They investigated accidents, incidents and complaints. Improvements were made to the service because of these investigations. There were enough staff to care for people and keep them safe. Staff completed a range of training to understand about their roles and responsibilities. Medicines were managed in a safe way. Staff assessed and planned for people’s needs, including their health needs. Staff worked with other professionals to share information. People were able to make choices. People were supported to be independent. Staff met people’s needs. There were effective systems for monitoring and improving the quality of the service.
npm run etl:reports -- --location 1-3275488811.We Do Care (London) Ltd is a homecare agency providing personal care and support to older people living with dementia, learning disabilities and physical disabilities. Date of Assessment: 20 January 2025.There were 23 people receiving support with personal care. This assessment was carried out without a visit to the location’s office. We used telephone calls to enable us to engage with people using the service, relatives and staff, and electronic file sharing to enable us to review documentation. The last rating for this service was good (published 6 July 2023). At this assessment the rating has changed to requires improvement. We carried out this assessment as part of our routine schedule of assessments. We found 3 breaches of the legal regulations in relation to staffing, safe care and treatment and good governance. The provider did not always assess or mitigate risks to people's health and safety. Staff were not always provided with the training they needed to provide safe and good quality care. The provider’s governance systems and audits were not effective in identifying issues that needed improvement and help ensure that people were not placed at risk of receiving unsafe and inappropriate care. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website.
npm run etl:reports -- --location 1-3275488811.npm run etl:reports -- --location 1-3275488811.npm run etl:reports -- --location 1-3275488811.