minor“Some [care workers] seem caring but not all of them from what he says to me. He has no complaints...Another relative said, 'He does say that most of them are nice but some are more caring than others.'”
care planning
1 finding
minor“People did not always have knowledge of the whereabouts of their care plans. One relative said, 'As far as I know he has a care plan in his room somewhere.'”
end of life care
1 finding
minor“The registered manager said end of life training for staff would be arranged if there was a need.”