Diadem Care Limited, a small domiciliary care agency supporting 5 people, was rated Good overall following a November 2023 inspection of Safe and Well-led key questions. The service demonstrated strong safeguarding practices, reliable medicines management, consistent staffing, and effective leadership with positive feedback from people, relatives, and external professionals.
Strengths
· People felt 100% safe and staff were described as going above and beyond
· Electronic call monitoring system in place to prevent missed or late visits
· Consistent staffing team with people knowing their regular carers
· Medicine records up-to-date with no gaps or omissions; competency regularly checked
· Registered manager praised by people, relatives, staff and external healthcare professionals
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood