moderate“In some of the medication administration records (MARs) staff did not always enter the required code and therefore failed to complete the MARs as they should have done.”
moderate“Guidelines were not in place for the administration of a specific medicine [Alendronic acid] and some staff we spoke with were not aware of how it should be administered.”
care planning
1 finding
minor“Some of the care plans we saw were not written in sufficient step by step detail to describe the care that was to be given. There were vague statements such as 'give assistance'.”
communication with families
1 finding
minor
“There have been some occasions when staff have been late and I have not always been contacted by the office.”
governance
1 finding
minor“A registered manager was not in post at the time of the inspection. The service had not had a registered manager in post since August 2017.”
missed or late visits
1 finding
minor“People said that staff generally arrived on time but there had been occasions when staff had arrived late but this was not a frequent occurrence.”