Henley Care Limited, a domiciliary care service supporting 41 people, was rated Good across all five key questions at its December 2018 inspection, maintaining its previous Good rating. The service demonstrated safe medicines management, person-centred care planning, skilled and caring staff, and strong leadership, with plans to enhance quality assurance through a new electronic monitoring system.
Strengths
· People felt safe and staff were consistently on time with no missed visits reported
· Medicines managed safely with fully completed MAR records and competency-assessed staff
· Staff demonstrated compassion, dignity and respect, treating people as individuals
· Care plans were person-centred, detailed and co-produced with people and relatives
· Registered manager was highly regarded by people, relatives and health professionals
Henley Care Limited received a Good rating across all five key questions at its May 2016 inspection, with strong person-centred care, safe medicines management, reliable visit scheduling and positive feedback from people, relatives and staff. Minor gaps were noted in the consistency of staff supervisions, the absence of a written contingency plan, and the lack of a formal action plan following the quality questionnaire.
Concerns (3)
minorSupervision / appraisal: “records showed not all staff had received supervision in line with the providers supervision policy”
minorGovernance: “There was no written action plan; however the registered manager told us the actions they planned to take to improve the service.”
minorOther: “However there was no written contingency plan. We spoke to the registered manager who told us they would put a written plan in place.”
Strengths
· People felt safe and staff demonstrated clear understanding of safeguarding responsibilities with appropriate referrals made to local authority and DBS
· Medicines were managed safely with person-specific training, competency sign-off and fully completed MAR records
· Staff arrived on time with no missed visits reported; electronic scheduling system ensured all visits were covered
· Care plans were personalised, reflecting life histories, cultural needs, health conditions and independence goals
· Registered manager promoted a caring culture; people, relatives and staff were overwhelmingly positive about leadership and communication