moderate“The provider could not be given a rating above requires improvement, because they had not completed the required Provider Information Return (PIR), which we asked for in October 2018.”
leadership
1 finding
moderate“The registered manager had not been working in the service since July 2018. They had not applied to cancel their registration, this was undertaken by the CQC in January 2019.”
record keeping
1 finding
minor“being behind in checking their policies and procedures reflected current best practice.”
staff training
1 finding
minor“The provider's statement of purpose stated the service supported people with end of life care...we saw this was not covered in their training.”
communication with families
1 finding
minor“the management were not aware of the Accessible Information Standard, until discussed during the inspection.”