Radis Community Care (Specialist Services) achieved a Good rating across all five key questions at its first rated inspection in April 2019. The service demonstrated safe, person-centred care delivered by consistent, well-trained staff with effective governance and responsive leadership.
Strengths
· Consistent staffing with people supported by a small, known group of staff, reducing anxiety and building trust
· Detailed risk assessments and care plans developed with people and relatives, reflecting diverse needs and preferences
· Safe medicines management with MAR records, trained staff, and positive feedback from people and relatives
· Strong safeguarding awareness with staff able to recognise and report abuse in line with provider policy
· Approachable, responsive management team with robust governance including audits, spot checks and monthly visits
Quality-Statement breakdown (23)
safe: Assessing risk, safety monitoring and managementGood
safe: Safeguarding systems and processesGood
safe: Staffing levels and safe recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choicesGood
effective: Staff skills, knowledge and experienceGood
effective: Supporting people to eat and drink enoughGood