moderate“The provider's visiting protocol was not correctly followed on our arrival at the home to ensure our visit could take place safely. Signage and instructions were not sufficient.”
moderate“We observed one staff member was not wearing a face mask in line with current guidance during our visit.”
critical“A bin in a communal toilet containing used continence pads and used PPE was overflowing which presented an infection control risk.”
moderate“Clean laundry was stored in an open basket on the floor. Good practice guidance for linen and laundry was not followed.”
moderate“Two bottles of shampoo were located on the back of a communal toilet cistern. Some areas of the home were cluttered so effective cleaning could not take place.”
staffing levels
2 findings
moderate“staffing levels meant this instruction was not always followed. For example, on two occasions we saw the person in the lounge while both staff were providing support in another area of the home.”
moderate“we saw a person became upset because they wanted to go outside for a walk. Staff apologised to the person and explained there were not enough staff available to meet the person's request.”
person centred care
1 finding
minor“staff told us opportunities for people to engage in activities outside of the home were currently limited. One said, 'We can't do as much at the moment because there aren't enough staff.'”