critical“The provider was not fully aware of their legal responsibility to notify the Care Quality Commission (CQC) of all important and notifiable events or incidents.”
moderate“More than 87% of calls we analysed were manually logged and did not reflect the actual times of entry and exit from people's homes.”
medication management
1 finding
moderate“The registered manager did not have a programme to regularly assess care worker's competency to manage medicines.”
missed or late visits
1 finding
moderate“22% of the 928 calls which were recorded were 45 mins late. Fifty-four calls required two care workers present and out of these 17 calls appeared that there were not two care workers present.”
person centred care
1 finding
minor“The provider did not have a robust system in place to engage and involve people using the service...some people told us they have never been asked to provide their feedback.”