minor“Relatives knew who to raise their concern with at a local level. However, they did not always appear to know who to raise concerns with at provider level.”
minor“Team meetings were not consistent across the service. One staff member told us, 'I haven't been to any team meetings yet.'”
medication management
1 finding
moderate“medicine requiring storage in the fridge in two settings was not managed safely. Fridge temperatures were not consistently being checked daily.”
staff training
1 finding
moderate
“in one home a person had medicine controlled epilepsy with no seizures for many years. Not all new staff had training though to be able to identify if this changed.”
care planning
1 finding
minor“there were inconsistencies across the supported living settings about how frequently people's needs were reviewed. Some of this was in relation to the stability of management.”
record keeping
1 finding
moderate“Staff told us they held peoples contact details on their own personal phones. The provider had not identified this, which meant staff were not following the provider's confidentiality policy”
governance
1 finding
minor“Not everyone we spoke with knew who the registered manager was. One person said, 'The manager used to be (person's name), but I'm not sure who it is now?'”