ReadyCQC, a weekly field guide to CQC home-care regulation

criticalStaffing levels: “DBS checks completed up to 5 months after the staff member's start date. The registered manager told us care staff would not have undertaken care tasks alone during this time, however they were unable to evidence this.”

criticalGovernance: “The providers governance systems were not always robust and effective at identifying improvements needed. This was a breach of Regulation 17 (Good Governance).”

criticalRecord keeping: “There were inconsistencies with obtaining staff references and the suitability of these. The system to ensure all necessary checks on staff were completed before being employed was not robust.”

moderateCare planning: “People's care records did not always include clear guidelines for staff in how to manage risks to their care. This placed people at risk of harm.”

moderateMissed or late visits: “a person had a care call for 16 minutes when the planned call was 30 minutes. Another person received a 15-minute care call when it was planned for 30 minutes.”

moderateStaff training: “Not all care staff had up to date training such as in healthcare tasks.”

minorCommunication with families: “several people shared examples of challenges with communication, where English was not the care staff's first language, and not knowing which member of care staff to expect for their visit.”

Care Signature Christian Homecare Services Limited

Inspection reports (2)