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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

Methodology About Privacy Contact

Agency profile · CQC 1-3561384172

HF Trust North East

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Provider

HF Trust Limited

North Tyneside · North East · Active since 03/0

GoodHome-careRM: Macinnes, Paula

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveOutstanding

well-ledGood

Last inspection

2 years ago

09/Feb/2024 - 00:00

Inspected 2 years ago

Overview Inspections (2)Findings (4)Owner-management Methodology

4 findings across 4 themes

Every concern logged by inspectors

staffing levels
1 finding
- minor“A small number said staffing was "stretched a bit thin".”
record keeping
1 finding
- minor“Some minor recording anomalies were discussed with a manager at one house and addressed.”
communication with families
1 finding
- minor“Some relatives said they were unaware of the new management arrangements or had not been involved in consultation about these changes.”
safeguarding
1 finding

moderate

“The service had recently been subject to a local authority safeguarding investigation due to events at one house.”