Agency profile · CQC 1-3561384172

HF Trust North East

Provider

HF Trust Limited

North Tyneside · North East · Active since 03/0

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveOutstanding

well-ledGood

Last inspection

2 years ago

09/Feb/2024 - 00:00

Inspected 2 years ago

Inspection reports (2)

moderateSafeguarding: “The service had recently been subject to a local authority safeguarding investigation due to events at one house.”
minorStaffing levels: “A small number said staffing was "stretched a bit thin".”
minorRecord keeping: “Some minor recording anomalies were discussed with a manager at one house and addressed.”
minorCommunication with families: “Some relatives said they were unaware of the new management arrangements or had not been involved in consultation about these changes.”

Strengths

· People were encouraged to be as independent as possible and supported to have maximum choice and control of their lives.
· Risk assessments about known risks to people were detailed and up to date, providing clear guidance for staff.
· Staff had training on how to recognise and report abuse and knew how to apply it.
· Medicines were managed safely with staff competency checks in medicines administration.
· Provider promoted a positive, personalised culture with values including choice, promotion of independence and inclusion.

Quality-Statement breakdown (10)

safe: Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; duty of candourGood
well-led: Working in partnership with othersGood

17 pages · 89 KB · PDF

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