Rainbow Trust Children's Charity 5 received a Good rating across all five key questions at its April 2016 inspection, demonstrating a safe, compassionate and flexible domiciliary service for children with life-threatening illnesses and their families. No regulatory breaches or areas requiring improvement were identified, with particular strengths noted in person-centred care, specialist staff training, and organisational learning.
Strengths
· Parents felt their children were 100% safe with highly trained, experienced staff who understood safeguarding children procedures
· Staff received specialist training including resilience, cardiac care, palliative care, bereavement and first aid, with clinical supervision from an external counsellor
· Strong person-centred culture with staff developing deep, trusting relationships with children and families over many years
· Flexible, family-led service tailoring support to individual needs at each visit, including sibling and whole-family support
· Open, inclusive leadership with clear channels for staff to raise concerns, give feedback, and suggest improvements to senior management
Rainbow Trust Children's Charity 5 provides a Good overall service supporting children with life-threatening or terminal illness, with an Outstanding rating for responsiveness driven by highly flexible, person-centred care and exceptional community initiatives. No failure themes were identified; the service demonstrated strong leadership, well-supported staff, and overwhelming positive feedback from families.
Strengths
· Highly personalised, flexible care tailored to individual family needs, including siblings and wider family unit
· Outstanding responsiveness: innovative initiatives including Ronald McDonald House sessions, neonatal sibling groups, theme park sibling days, and beach hut activities
· Extremely positive feedback from parents and children; 100% of children felt Rainbow Trust kept them safe and listened to them
· Strong staff support structure including monthly supervisions, annual appraisals, monthly counselling, and wellbeing lead
· Thorough induction and wide-ranging training programme praised highly by staff