Alexandra House Diamond Life Healthcare Ltd received a Good rating across all five key questions at its announced inspection on 19 May 2016. The service demonstrated safe staffing practices, person-centred care, strong staff support and training, and effective quality monitoring by an engaged registered manager.
Strengths
· People were supported by regular staff who arrived on time and had sufficient time to meet their needs and travel between calls
· Staff were knowledgeable about safeguarding, forms of abuse, and reporting procedures, with appropriate action taken by the registered manager
· Staff received training appropriate to their role including the Care Certificate for new staff, with competency checks for medicines administration
· People received individualised, person-centred care with flexible service responsive to changing needs and circumstances
· There was a positive, open working culture with an approachable registered manager and clear management structure
Alexandra House Diamond Life Healthcare Ltd was rated Good across all five key questions at its January 2019 inspection, maintaining the Good rating from its previous inspection in June 2016. The service demonstrated safe, person-centred care with robust governance, timely visits, effective medicines management, and strong partnership working with health professionals.
Strengths
· People felt safe at home; staff secured premises and followed safeguarding procedures appropriately.
· Robust recruitment process with all necessary pre-employment checks completed before staff worked with people.
· Staff received training and had competency assessed for medicines administration; medicines checked routinely to minimise error.
· Care plans were person-centred, reviewed regularly, and took account of diverse needs including religion, ethnicity and sexuality.
· Staff consistently arrived on time and contacted people when running late; no missed visits reported.
Quality-Statement breakdown (24)
safe: Systems and processes to keep people safeGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing levels and safe recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choicesGood
effective: Staff skills, knowledge and experienceGood
effective: Supporting people to eat and drink enoughGood