Agency profile · CQC 1-357740946

Haven Group Offices

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Provider

Miss Sylvia Peters

Lancashire · North West · Active since 25/0

GoodHome-careRM: Buczynski, Nichola

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveOutstanding

well-ledGood

Last inspection

2 years ago

05/Jan/2024 - 00:00

Inspected 2 years ago

Overview Inspections (3)Findings (2)Owner-management Methodology

Inspection reports (3)

Inspection report · 2024-01-05
Framework: KLOE · 13 pages · 85 KB · PDF
Good
safe: Goodresponsive: Outstandingwell-led: Good
Haven Group Offices is a domiciliary care service rated Good overall, with an Outstanding rating for responsiveness reflecting exceptional person-centred support enabling people to pursue aspirations, maintain community involvement and communicate effectively. A recommendation was made regarding inconsistent management-level governance recording to ensure themes and trends can be identified and actioned.
Concerns (2)
- moderateGovernance: “quality monitoring and auditing of the service was mainly completed at the individual supporting living properties. However, this was not seen to be consistently recorded at the registered location level”
- moderate

Record keeping

: “The management oversight of the safety and quality of the service was not always recorded to show how it was analysed or actioned to ensure any themes or trends were identified.”

Strengths

· Staff supported people to have maximum choice, control and independence, promoting fulfilling and meaningful lives.
· Outstanding responsiveness: people supported to pursue personal goals including weight loss, employment, holidays and leisure activities.
· Effective communication support including pictorial tools, speech and language therapy collaboration, and accessible information formats.
· Strong safeguarding culture with staff well-trained to recognise and report abuse and work with other agencies.
· Sufficient staffing levels including one-to-one support for activities; recruitment checks completed appropriately.

Inspection report · 2021-10-30

Framework: KLOE · 16 pages · 80 KB · PDF

Good

safe: Goodeffective: Goodcaring: Goodresponsive: Outstandingwell-led: Good

Haven Group Offices was rated Good overall at its November 2017 inspection, with an Outstanding rating for Responsive care driven by exceptional person-centred activities, community inclusion, and innovative approaches that measurably improved people's lives. No regulatory breaches or failure themes were identified across any of the five key questions.

Strengths

· Exceptional community participation and person-centred activities enabling people to build confidence, independence, and social networks
· Consistent staffing allocation matching staff interests and skills to individual people, fostering strong relationships and trust
· Outstanding responsive care with innovative examples such as helping a person set up a DJ business and bespoke fitness programmes
· Registered manager proactively sourced specialist training from a leading professor for a person with a specific medical condition
· Medicines management was safe with legible MAR sheets, correct storage, and no gaps in records

Inspection report · 2021-01-20

Framework: KLOE · 12 pages · 231 KB · PDF

Good

safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good

Haven Group Offices received a Good rating across all five key questions at its announced inspection on 21 October 2015. The service demonstrated consistent person-centred care, robust safeguarding practices, well-managed medicines, and strong community engagement with no areas of concern identified.

Strengths

· People felt safe and staff demonstrated good understanding of safeguarding procedures, with mandatory annual training updates
· Staffing levels were sufficient with appropriate skill mix; registered manager proactively increased staffing when individual needs required one-to-one support
· Care plans were person-centred, written in the person's voice, regularly reviewed, and reflected individual aims, goals, preferences and aspirations
· Staff supported people to pursue education, employment and community activities, including bespoke action plans for personal goals such as health and fitness
· Medicines were managed safely with trained and competency-assessed staff, legible MAR sheets, and no gaps in records