minor“some people told us they were not always informed if their care workers were running late. One person told us, 'sometimes the co-ordinators could communicate more if carers are going to be late.'”
minor“I do feel safe, but it would be good to know who is coming.”
staff competency
1 finding
moderate“Some have only been in the country a few weeks, they don't seem to have had any training or supervision”
staff training
1 finding
moderate“Carers are very good if long term but new staff are often untrained and not shadowed”
person centred care
1 finding
moderate“They are not always on time, today they were two hours late and [my relative] is totally dependent on them, she gets distressed”
cultural competency
1 finding
minor“Carers are often unable to speak good English and talk to each other in their own language in front of me which is upsetting”